Privacy Policy

Introduction

Welcome to http://companion-care-el-cenizo-texas.primarycareaid.com (hereafter referred to as “Companion care El Cenizo Texas,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we handle the information you provide to us when using our website, applications, services, and products. By visiting or utilizing our platform, you agree to the practices described in this policy.

Scope

This Privacy Policy applies across all aspects of our online presence, including but not limited to our primary website, mobile applications, online forms, newsletters, and any other digital services we offer. It is important to note that third-party platforms, applications, or services linked to our site through external links have their own privacy policies, and we encourage you to review these separately as they are not covered by ours.

Processing Activities

This policy outlines the ways in which your personal data is processed when:

You use our applications or services as an authorized user, including any account creation or profile management activities.
You visit our websites that reference this Privacy Policy.
You engage with us through various communication channels such as email, phone, or text messages (SMS).

Personal Data Collection

We collect several types of personal data to provide and improve our services:

Account Information: Details related to your registration, including name, username, and password.
Payment Information: Credit card or debit card details for processing transactions.
Financial Information: Banking information used for financial transactions or to verify payment methods.
Purchase Information: Data about products or services you have purchased from us.
Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses and advertising IDs.
Location Data: Information about your physical location when using our location-based services.
Feedback: Your comments, reviews, surveys, and other user-generated content.
Social Media Information: Personal data shared or made public on social media platforms when interacting with our official accounts.
Product Information: Details you provide about products of interest, including preferences and specifications.

We collect this data through direct input from users, tracking technologies (like cookies and pixels), and third-party partners who assist us in delivering services.

Cookies

We use cookies to enhance your experience on our website and for analytical purposes:

Strictly Necessary Cookies: These are essential for the basic functionality of our website, such as allowing you to log in.
Preference Cookies: Used to remember your preferences and settings, like language or theme choices.
Analytics Cookies: Help us understand how users interact with our site, providing insights for improvements.

Users can manage their cookie preferences through our Cookie Manager, which allows control over non-essential cookies.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes it was collected for, including:

Processing transactions and delivering services.
Maintaining user accounts and profiles.
Responding to user inquiries and feedback.
Analyzing website performance and user behavior.

Once the purpose is fulfilled or when data is no longer required, we securely delete or anonymize your personal data in accordance with applicable laws.

Security Measures

We have implemented robust security measures to safeguard your personal data:

Employing encryption for data at rest and in transit.
Utilizing secure third-party processing partners who adhere to strict privacy standards.
Regularly reviewing and updating our security protocols to adapt to emerging threats.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If we discover that a child has provided us with such data in violation of this policy, we will take steps to delete that information from our systems and prevent its collection in the future.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Rectification: Have inaccuracies in your data corrected or updated.
Erasure (Right to be Forgotten): Ask for the deletion of your data when there is no legitimate reason for its retention.
Restriction: Limit the use or processing of your data under certain circumstances.
Portability: Receive your personal data in a structured, commonly used format.
Objection: Object to the processing of your data for specific purposes.
Non-Discrimination: Be free from unfair treatment due to exercising your rights.

To exercise any of these rights or have questions about your data, please contact our privacy team using the details provided below.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time, and any changes will be reflected on this page. We encourage you to review this policy periodically for the latest information on our privacy practices.

Contact Information

For any queries related to privacy, data requests, or complaints, please contact us:

Email: [email protected]
Address: [Our physical address]

We value your trust in our handling of your personal data, and we strive to ensure a transparent and secure experience.